Georgian Institute of Public Affairs University of TROY


Change management process in Georgian Public Sector Organizations

by Elena Bendeliani

Innovations have become common part of modern public service. Complex public problems and increased demands from citizens forced governments to discover better and efficient way of dealing with the problems. Majority of innovations fall under the category of E-governance projects. Despite the stated goals and expected outcomes, the issue is being set on agenda on how municipalities or other governmental structures manage to utilize new approaches and thus increase the quality and efficiency of state organizations. The following article investigates why some projects tend to be more successful than others? It argues that the current outcome is the result of the project implementation process and human nature of change.

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